Information We Collect

When you interact with our programs, we collect several types of information to provide you with the best educational experience possible.

Personal Information You Provide

This includes information you give us directly when enrolling or contacting us. We collect your name, email address, phone number, and postal address. If you're applying for a program, we might also ask about your educational background and professional experience – but only what's relevant to help us tailor the program to your needs.

Payment Information

When you enrol in a paid program, we collect payment details. However, we don't store your full credit card information on our servers. That's handled by our payment processors who comply with Australian banking security standards. We keep transaction records for accounting purposes, which is required under Australian law.

Technical Data

Like most websites, we automatically collect certain technical information. This includes your IP address, browser type, device information, and how you navigate through our site. We use this to understand how people use our platform and to fix technical problems when they come up.

How We Use Your Information

We're not in the business of selling your data. Everything we collect serves a specific purpose related to delivering quality education.

• Processing your enrolment and managing your participation in our programs
• Sending you course materials, schedule updates, and program-related communications
• Providing customer support when you have questions or run into issues
• Improving our educational content based on how students engage with materials
• Sending occasional updates about new programs that might interest you (you can opt out anytime)
• Complying with legal obligations under Australian education and financial regulations
• Protecting against fraud and maintaining the security of our platform

Sharing Your Information

We don't sell or rent your personal information to third parties. Period. But we do share limited information with trusted partners who help us deliver our programs.

Service Providers

We work with companies that provide essential services – email delivery, payment processing, video hosting for course content, and customer support tools. These providers only access the information they need to do their job, and they're contractually obligated to keep it secure.

Legal Requirements

Sometimes we're legally required to disclose information. This happens rarely, but we'll comply with valid legal processes like court orders or requests from Australian regulatory authorities. If we can legally notify you when this happens, we will.

Business Transfers

If qiravalento is acquired or merges with another company, your information would be transferred as part of that transaction. We'd notify you before this happens and explain any changes to how your data is handled.

Your Rights Under Australian Privacy Law

The Australian Privacy Principles give you specific rights about your personal information. Here's what you can do and how to exercise these rights.

To exercise any of these rights, contact us at help@qiravalento.com. We'll verify your identity and respond within the timeframes required by Australian law.

How We Protect Your Information

Security isn't just about technology – though we use industry-standard encryption and secure servers hosted in Australia. We also train our team on data protection and limit who can access personal information to only those who need it for their work.

Our website uses SSL encryption to protect data during transmission. We regularly update our security measures and conduct audits to identify potential vulnerabilities. That said, no system is 100% secure. We do everything we can to protect your information, but we can't guarantee absolute security.

If we experience a data breach that affects your information, we'll notify you as required under the Notifiable Data Breaches scheme. You'll receive clear information about what happened and what steps we're taking to address it.

Cookies and Tracking Technologies

Our website uses cookies – small files stored on your device that help us remember your preferences and understand how you use our site. Some cookies are essential for the site to work properly. Others help us improve your experience or analyse usage patterns.

You can control cookies through your browser settings. Keep in mind that blocking certain cookies might affect how our website functions. We use analytics tools to understand which pages are most popular and where people encounter problems, but we don't use this information to track you across other websites.

International Data Transfers

We primarily store your data on servers located in Australia. However, some of our service providers operate internationally, which means your information might be transferred to and stored in other countries.

When this happens, we ensure these providers offer adequate protection under Australian privacy standards. We use contractual safeguards that require them to protect your information according to standards comparable to Australian law.

Children's Privacy

Our programs are designed for adults starting or running businesses. We don't knowingly collect information from anyone under 18. If you're a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

Data Retention

We keep your information for as long as necessary to provide our services and comply with legal obligations. After you complete a program, we retain your records to provide certificates and transcripts if you need them in the future.

Financial records are kept for seven years to comply with Australian taxation laws. Marketing communications data is deleted when you unsubscribe or after two years of inactivity. Technical logs are typically deleted after 90 days.

When we no longer need your information, we securely delete or anonymize it so it can't be linked back to you.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

The "Last Updated" date at the top of this policy shows when it was most recently revised. We encourage you to review this policy periodically to stay informed about how we're protecting your information.